The highlights (AKA what we’ll do with your personal data in human talk)
It is necessary for us to collect and store some of your personal details in order to do our job and give you the best possible service. When you enquire with us in order to correspond with you about your enquiry we’ll need to keep your contact details on file. Because you’ve expressed an interest in our services we’ll keep your details on file for a while so we can follow up with you and check if you have any questions. WE promise we won’t phone you every day, or email you spam twice a day until you can take it no longer! We’ll only send you relevant information, but to follow our enquiry work flow we’ll store your details in our studio management software Light Blue and my email management software Mailer Lite as well as our Gmail inbox.
After you book we’ll need your contact details so we can keep in touch with you about the details of your shoot, send you your photos or film via your viewing gallery as well as issuing invoices etc. From time to time after your shoot we might follow up with you via email marketing about special offers or discounts you might be interested in but these are infrequent – we promise we will never, ever spam you with tonnes of emails, to be frank we’re just too busy with our cameras to send you a shed load of e-marketing emails.
We also withhold the right to show our photographs & films to others for the purposes of advertising, and we’ll ask you to agree to this when you book by signing my contract. You probably booked us because you saw our photos of someone else on this website and you liked what you saw so we may do the same thing with your photos or film, including posting them on social media. We may also send these photos to a third party for advertising. You do have the right to request that we don’t use the images in our portfolio, however in this case we reserve the right to decline your booking and it would make us sad because we’re always super proud of the work we do and always want show it off. Probably a side effect of those drama (Lydia) & film (Leo) school educations!
Occasionally we share your details or images with a third party like a print distributor in order to fulfil orders you’ve made or an image processor for specialist editing when needed.
We also monitor how visitors to the website use it, where they are and what pages they like best so we can improve our website & customise advertising including social media ads. So all pretty standard stuff.
Basically, what we’re trying let you know is that we’ll be responsible with your personal details and after a reasonable period of time has passed we’ll delete them. If you have any questions, just ask. And do see below for the legal speak.
1.1 We are committed to safeguarding the privacy of the Content Curators website for visitors and customers
1.2 This policy applies where we are acting as a data controller with respect to the personal data of the Content Curators website visitors and customers
1.4 In this policy, “we”, “us” and “our” refer to The Content Curators.
- How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
2.2 We may process information about your use of our website (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, how you got to the website, how long you were on the website, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics, this does not give us any personal data about you/name/address etc. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our ‘legitimate interests’, ie: monitoring and improving our website and services.
2.3 We may process your personal data that is provided as part of an enquiry about our services (“enquiry data”). The enquiry data may include your name, contact telephone number and email address, for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is ‘consent’, namely taking steps at your request, to provide information about our availability and services.
2.4 We may process your personal data that is provided in the course of the use of our services (“service data”). The service data may include your name, contact telephone number and email address. The service data may be processed for the purposes of providing our services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.6 We may process information that you provide for publication on our website or social media (“publication data”). The publication data may be processed for the purposes of enabling such publication and marketing our website and services. Please note we wont publish personal details on our blog or social media. A good example of the kind of information which may be included is your christian names, and other reasonable details about your wedding or photo shoot.
2.7 We may process information relating to transactions, including purchases of goods and services, that you enter into with us. (“transaction data”). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.8 We may process information that you provide to us for the purpose of email notifications and/or newsletters. (“notification data”). The notification data may be processed for the purposes of sending you relevant notifications and/or newsletters. The legal basis for this processing is consent. Please note we do not ‘spam’ our clients and send will only send you a small amount of information which is relevant to you such as information on discounted products or seasonal offers which we assume you’d like to hear about.
2.9 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.10 We may process any of your personal data identified in this policy where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.11 We may process data about your activity on our website via ‘The Facebook Pixel’ to provide you with tailored advertising content on facebook & other facebook companies such as Instagram. You can at any time opt out of this by controlling your ‘ad preferences’ in your facebook account. The legal basis for this processing is in your ‘legitimate interest’.
- Providing your personal data to others
3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 We may disclose your contact details to our suppliers or subcontractors insofar as reasonably necessary to deliver sub-contracted services or product orders. Ie: delivery of albums or prints.
3.4 Financial transactions relating to product orders are handled by our services provider, zenfolio or pic-time.com who are both GDPR compliant.
3.5 You acknowledge that personal data/images that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
- Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) Invoices, contact and contract details will be retained for a maximum period of 6 years (statute of limitations) following final delivery of services
(b) Planning information and customer notes will be kept for a minimum of one year and a maximum of two years
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We will notify you of significant changes to this policy by email.
- Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request your personal data by contacting us.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us.
- About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Cookies that we use
- Cookies used by our service providers
- Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
- Our details
12.1 This website is owned and operated by The Content Curators.
12.3 You can contact us:
(a) by post, to 2 Springbourne Court, High Street, Shrewton SP3 4DB
(b) using our website contact form;
(c) by email, using the email address published on our website.
- Data protection officer
13.1 Our data protection officer’s contact name is: Lydia Evans